Privacy Policy
Express Windscreens (Witney) Limited (“we”, “our”, or “us”) is committed to protecting the privacy of our customers and users (“you” or “your”). This Privacy Policy explains how we collect, use, share, and protect your personal information when you use our windscreen replacement and repair services or interact with our website.
Information We Collect
We may collect and process personal information including, but not limited to:
- Name
- Contact information (such as email address, phone number, and postal address)
- Vehicle information (such as make, model, registration number, and insurance details)
- Payment and billing information
- Appointment and service details
- Any other information you provide to us voluntarily
How We Use Your Information
We use your personal information for the following purposes:
- Providing windscreen repair and replacement services
- Managing bookings, appointments, and service updates
- Communicating with you regarding your vehicle or claim
- Processing payments and invoices
- Liaising with insurance companies in relation to claims
- Engaging subcontractors or mobile technicians to carry out services
- Responding to enquiries and providing customer support
- Improving our services and website
- Complying with legal, regulatory, and insurance obligations
Lawful Basis for Processing
Under the UK General Data Protection Regulation (UK GDPR), we process your personal data on the following lawful bases:
- Performance of a contract to provide our services to you
- Legal obligation to comply with legal or regulatory requirements
- Legitimate interests to operate our business effectively, including sharing information with insurers and subcontractors where necessary
- Consent where required, and where you have explicitly provided it
Sharing and Disclosure of Your Information
We may share your personal information with third parties where necessary, including:
- Insurance companies and claims handlers for the purpose of managing and processing insurance claims
- Contractors, technicians, and service partners who assist us in delivering our services
- Payment processors and financial institutions to process payments securely
- IT and system service providers who support our business operations
- Regulatory authorities or law enforcement where required by law
All third parties we work with are required to handle your personal information securely and in accordance with data protection laws.
We do not sell or rent your personal information to third parties for their own marketing purposes.
Data Retention
We retain your personal information only for as long as necessary to fulfil the purposes outlined in this Privacy Policy, including legal, accounting, insurance, and regulatory requirements.
Data Security
We take appropriate technical and organisational measures to protect your personal information against unauthorised access, loss, misuse, alteration, or disclosure.
Your Rights
You have the right to:
- Request access to the personal information we hold about you
- Request correction of inaccurate or incomplete information
- Request deletion of your personal information where applicable
- Object to or restrict certain types of processing
- Withdraw consent where processing is based on consent
To exercise your rights, please contact us using the details below.
You also have the right to lodge a complaint with the Information Commissioner’s Office (ICO) if you believe your data has been handled improperly.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Any updates will be posted on our website.
Contact Us
If you have any questions about this Privacy Policy or how we handle your personal information, please contact us:
Email: [email protected]
Phone: 01993 774773
This Privacy Policy was last updated on 22/12/2025