Terms and Conditions

Terms of Business

1. Introduction
These Terms of Business govern the relationship between Express Windscreens (Witney) Limited (“we”, “our”, or “us”) and our customers (“you” or “your”) regarding the provision of windscreen replacement services.

2. Services
We provide professional windscreen replacement services for vehicles. Our services include but are not limited to:
• Full windscreen replacement
• Windscreen chip repair
• Rear window replacement
• Side window replacement
• The removal and refitting of car windows
• Window tinting

3. Booking and Appointments
To schedule an appointment for our services, you can contact us via phone, email, or through our website. We will endeavor to accommodate your preferred date and time for the appointment, subject to availability.

4. Pricing and Payment
The pricing for our services will be provided to you upon request or as outlined on our website. Prices may vary depending on the type of service required and the make and model of your vehicle.
Payment for our services is due at the time of completion, unless otherwise agreed upon. We accept payment via cash, credit/debit card, or other agreed-upon methods.

5. Cancellations and Rescheduling
If you need to cancel or reschedule your appointment, please notify us as soon as possible. We understand that unforeseen circumstances may arise, and we will do our best to accommodate your request. However, please note that late cancellations or no-shows may be subject to a cancellation fee.

6. Warranty
We stand behind the quality of our workmanship and materials. We offer a warranty on our windscreen replacement services, which will be provided to you upon completion of the service. Please refer to the warranty terms for details on coverage and exclusions.

7. Liability
While we take every precaution to ensure the safe and proper installation of your windscreen, we cannot be held liable for any damages or losses resulting from:
• Pre-existing damage to your vehicle
• Improper installation due to non-disclosure of relevant information
• Acts of nature or accidents beyond our control

8. Customer Responsibilities
As our customer, you are responsible for providing accurate and complete information about your vehicle and any specific requirements or preferences you may have. You are also responsible for ensuring that your vehicle is accessible and available for the scheduled appointment.

9. Governing Law
These Terms of Business shall be governed by and construed in accordance with the laws of England and Wales. Any disputes arising out of or relating to these terms shall be subject to the exclusive jurisdiction of the courts in England and Wales.

10. Amendments
We reserve the right to amend or update these Terms of Business at any time without prior notice. Any changes will be effective immediately upon posting on our website.

Contact Us
If you have any questions or concerns about our Terms of Business, please contact us at [email protected] or 01993 774773.
These Terms of Business were last updated on 07/03/2024.